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1998 - Present Bass Consulting Services, Inc
Auburn, WA
Network Integrator/Technical Trainer
n
Network integrator and troubleshooter for several
service providers on the West coast of the United States. Helping
with customer premises and core router configurations and
troubleshooting of BGP as well as legacy protocols.
1998 – Present Primary Contract with Global Knowledge
n
Certified Cisco Systems Instructor (CCSI) currently
certified to teach the CCNP track and CCIE recommended courses as
well as several Global Knowledge courses focusing on Cisco
technology. Developing and/or modifying courses for custom onsite
presentations.
2000 – 2001 Terabeam Networks, Inc
Seattle, WA
Sr. Technical Trainer
n
Develop and delivered technical training on networking
components and software used within the company to field service,
technical assistance center, network operations center and network
design and engineering personnel.
n
Troubleshooting TCP/IP
n
Cisco Routing and Switching
n
OSPF and BGP Theory
n
Configuring and Troubleshooting Juniper Routers
n
Configuring and Troubleshooting Riverstone Switch
Router
1997 – 1998 Information Management Systems
Atlanta, GA
Network Engineer/Technical Trainer/Technical
Manager
n
Certified Cisco Systems Instructor, taught the
Introduction and Advanced Cisco Router Configuration, Cisco
Internetwork Troubleshooting, Catalyst 5000 and custom courses.
Including custom versions of the Cisco courses in Saudi Arabia and
Hong Kong for specific customer needs.
1994 - 1997 Boeing Information and Support Services
-
Delivery Systems Certification and Training Bellevue, WA
Senior Technical Trainer/Certifier
n
Develop and instruct technical networking courses for
a touch labor workforce focusing primarily on the Cisco router and
switch product line, as well as Alantec switches, to replace vendor
training courses and customizing for Boeing’s complex network
environment as well as introductory courses in networking and
internetworking and protocols. Courses include introductory to
advance router and switch operation, configuration and
troubleshooting with specialty courses with emphases in IGRP/EIGRP,
Frame Relay, ISDN, Fastethernet, and ATM; courses in basic protocol
interaction, introduction to internetworking, evolving Ethernet and
FDDI theory and support.
n
Defined and implemented certification and training
metrics, which address cost, performance and customer satisfaction.
Coordinate program objectives with Implementation and Maintenance
organizations, Customer Help Center/Network Monitoring Center,
Facilities, Engineering, BCS Education and Training, Learning Center
and key external vendors. Conduct certification evaluation and
testing for field personnel. Define and document field technician
individual-development-training plans. Administer certification
program, which includes organizational progress reports, individual
technical progress reports, and skills inventory database,
certification and training standards. Defined and implemented a
certification change board. Integrate new products and services
into certification programs.
n
Develop and maintain a relational database to track
certification and skills information for all Delivery Systems
personnel. Build custom scripts and reports based on the needs of
management within the supported organizations.
n
Technical network focal for Delivery Systems
Certification and Training.
1993 - 1994 Boeing Computer Services -
Puget Sound Maintenance Renton, WA
System Configuration Specialist 3
n
Technical Focal for Renton Division of Puget Sound
Maintenance
n
Technical Support
n
Technical Project Representative
n
Senior Certified Technician
n
Field Services Server Administrator
n
Assistant Lead
n
Technical Certifier
1990 - 1993 Boeing Computer Services -
Telecommunications Field Service Tukwila, WA
Telecommunications Field Service Coordinator
n
Technical Support
n
Technical Support Team Lead
n
Field Services Server Administrator
n
Assistant Lead
n
Field Technician |
Bass Consulting Services, Inc
